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First Sun EAP for Employees & Their Families

Support for Members

Employees & Their Households

Your journey to better well-being starts here

Life throws all sorts of obstacles our way. And those issues, whether you realize it or not, can follow you to work.

That’s why your employer has partnered with First Sun EAP. We offer caring support, tools and resources to help you tackle whatever you’re facing. You’re automatically enrolled in the program. Use of your EAP services is completely confidential and will not be reported to your employer. Our network providers are experts in helping you work through mental health issues and the complex things that pop up in our everyday lives. Depending on the support you need, you can connect with a provider in person, by phone, video chat, or message.

First Sun EAP for Employees

Services We Provide for Employees & Their Families

You have access to a diverse network of professionals and resources that deliver care aligned with real-world needs.

Mental Health Services

Through First Sun EAP, you can work with providers who are well-equipped to listen, empathize with what you’re going through, and help you work through the challenges.

Choose from three types of sessions:

  • Counseling — Address behavioral and emotional issues with a licensed counselor
  • Coaching — Find support for your personal and professional growth
  • Spiritual Care — Receive guidance to help you define your struggles and find your strengths

Life Management Services

At every stage of life, you and your family will need guidance and insight on specific situations. We have consultants who can provide expertise when you need it.

These life management services include: 

  • Financial Consultations — Connect with a coach for budgets, retirement planning, and more
  • Legal Services — Speak with a licensed attorney for a free legal consultation
  • Elder, Adult, and Childcare Resources — Talk with consultants who can help identify what’s needed for your family’s situation 
  • Education Referrals — Get help with school selection, scholarships and adult continuing education 
  • Adoption Support — Our specialists provide referrals to agencies, attorneys, and support groups 
  • Home and Life Resources — Tools and insights to make everyday life a little easier 
  • Work and Career Support — Receive assistance on career transitions, interview skills, and more 
  • Healthcare and Well-Being — Receive referrals for specialty care, fitness centers, nutrition and support groups
  • Pet Care Referrals — Get local referrals to help with your pets, from veterinary selection to emergency services, boarding, and grooming 
log in to the well-being center

We’re Here to Help You Find the Care You Need

SUBMIT FORM

FIND CARE

You can submit a request for your benefit online. You’ll receive an email with a list of excellent options of professionals in our national network.
fill out the find care form

CALL US

CALL 800-968-8143

If you would like to talk about the services available to you and your family, or which one best fits your particular challenge, call us and our team will be ready to help.

SCHEDULE ONLINE

log in to First Sun Connect

Hop into the driver’s seat and schedule a therapist at your convenience. This portal gives you easy, flexible access to search providers, book appointments, reschedule, or cancel upcoming sessions. Access this from the Well-Being Center.
COMING SOON

SELF-CARE PORTAL

EXPLORE THE WELL-BEING CENTER

Self-care is an important first step to your well-being. Explore webinars, articles, podcasts, mental health assessments and more on popular topics that affect your daily life. Create an account to access the portal.

LOG IN TO THE WELL-BEING CENTER

What to Know Before You Use your benefit

  • If you’re experiencing an emergency, please call 911 or report to your nearest emergency medical facility.
  • EAP services are available to employees and their households. If the employee or household member is over 18, they can sign up for themselves online or through our “Find Care Form.” If an eligible member is under 18, a family member can call us on their behalf at 800-968-8143 for assistance.
  • Emails and provider messages are not monitored during the evenings, weekends, on federal holidays, or during states of emergency that require business closure. If you need immediate assistance, please call 800-968-8143.
Find Care

Common Member Questions 

Where can I find a list of your counselors/network providers?

We do not have a published provider list. Please call us at 800-968-8143 or submit the Find Care form to share your preferences and concerns. Our team will match you with a provider from our diverse network who fits your needs.

What happens after my EAP sessions are gone?

You can choose to end your mental health relationship, continue care using your health insurance, or pay out of pocket.

My provider never called me back. What now?

If you received multiple options, please choose another professional from the list. If you have exhausted all options, please contact us so we may provide a new referral.

Why am I being asked for my health insurance and credit card information? I thought this was free.

A provider who accepts health insurance may ask for your information, so after using all your free EAP sessions, you can seamlessly continue your sessions through your health insurance. Also, it is standard practice for most providers to have your card on file. It provides an additional option after your EAP sessions have been exhausted. Members will not be charged for authorized sessions with your provider.

Can I receive assistance with my disability process?

Please reach out to us to discuss your specific needs. While our providers do not complete disability paperwork, we’re happy to explore how we can support you.

Can I get a legal consultation for an issue with the company I work/worked for or a previous organization from which I received services?

No. Our legal providers cannot assist with matters that may expose an organization to liability. For other legal concerns, we can connect you with a local attorney.